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  1. Jira Service Management Cloud
  2. JSDCLOUD-4349

Allow approvals to work via email

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    • UIS:
      0
    • Support reference count:
      19
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Management Server? See the corresponding suggestion.

      Update from Product team 29th April 2021

      Hi everyone,

      Thanks for your continued patience with this feature request. We have commenced feature rollout and expect all of our users to have the feature enabled by next week. Thanks to all of our customers who have signed up for early access.

      Please see the following link for details and documentation - https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-approval-by-email-in-Jira-Service-Management/ba-p/1678334

      Cheers,
      Jason and the Jira Service Management team

      Summary

      Service Desk 3.2 introduces a new Approvals feature. However, the approvers can only approve the ticket via the UI

      Suggestion

      Make it possible for Approvers to approve/decline requests via email

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              Assignee:
              jdcruz Jason D Cruz
              Reporter:
              ywoo Yit Wei Woo (Inactive)
              Votes:
              397 Vote for this issue
              Watchers:
              235 Start watching this issue

                Dates

                Created:
                Updated: