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  1. Jira Service Management Cloud
  2. JSDCLOUD-4349

Allow approvals to work via email

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    Description

      NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Management Server? See the corresponding suggestion.

      Update from Product team 13th May 2021

      Hi everyone,

      Thanks for your continued patience with this feature request. The feature is now shipped to everyone.

      Please see the following link for details and documentation - https://community.atlassian.com/t5/Jira-Service-Management-articles/Announcing-approval-by-email-in-Jira-Service-Management/ba-p/1678334

      Cheers,
      Jason and the Jira Service Management team

      Summary

      Service Desk 3.2 introduces a new Approvals feature. However, the approvers can only approve the ticket via the UI

      Suggestion

      Make it possible for Approvers to approve/decline requests via email

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              jdcruz Jason D Cruz
              ywoo Yit Wei Woo (Inactive)
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                Updated:
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