Auto-refresh and/or warn user if the ticket has changed

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      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Our Service Desk team uses a "pull" model meaning the entire Service Desk team monitors a queue for work and then pulls work to themselves by clicking the "Assign to me" button.

      However, if person A clicks "Assign to me", and person B had that issue open, person B isn't aware that person A took the ticket so they will click "Assign to me" and then the ticket will move from A to B. Instead, we would prefer the screen to auto-refresh and/or person B get a warning that "the ticket has changed since you loaded the information" so that this does not happen.

      Auto-refresh would also enable the SLA timers to be correctly updated if the user has the issue open for a little while.

            Assignee:
            Unassigned
            Reporter:
            Gen Kallos
            Votes:
            212 Vote for this issue
            Watchers:
            97 Start watching this issue

              Created:
              Updated: