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Suggestion
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Resolution: Unresolved
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
With the implementation of Jira 7.0 we are no longer able to add customer portals to existing projects, any project with a customer portal must be of the service desk project type.
This is a really big problem for us as most of our service desks are actually for business users to raise project risks and issues for governance, and setting the projects as the service desk type means the project navigation sidebar becomes useless for the people working in the project - we don't use queues or SLAs, our projects are mostly for development.
The few areas of our organisation that DO use JSD as a more traditional service desk actually do their work in Agile boards, as all our projects are a mix of development, enhancement and operational tasks, so even for these projects we want the project type to be "software" rather than "service desk" (none of our 500+ projects want the service desk project type).
Are there any plans to re-enable the ability to just have a customer portal for any project? The current implementation is unfortunately unworkable for us in the medium to long term.
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[JSDSERVER-4311] Allow creation of Customer Portal for Jira Software projects
There is no reason to don't have that it is a very important functionality and get us struggling you don't have a portal for the clients to see their requests. it should be done!!!
This would be hyper valuable for our Product and Design teams to have this data feed directly into their Development projects.
Giving projects of all types the option for a portal would be an immense improvement on the normal creation process. We have many legacy projects that were created using Service Management solely because the portal is a better experience and they did not realize the cost and feature implications.
We would need this as well as we have customers in all business areas this feature will help us manage Ques more efficiently
We have a need for this as well. We're trying to divert all requests for work through Jira as tickets, but as it's configured now we have to transfer anything not handled by Service Desk to our Kanban Board project or set it up as a filter.
Yes this would be excellent to have. We have an internal only Jira Software instance but limited seat licensing. It would be super great if instead of purchasing separate super expensive JSD application, to build in the capability for Jira cusomer portal. Confluence allows for read only annonymous access to spaces which was nice to link on portal for knowledge base of common issues.
We are using Jira Software as a helpdesk ticketing system as well as Project Management and software development. A customer portal would be a ++
Thank you
Hi there, we have a need for this too. A place where stakeholders can raise feature requests that then can be integrated into our teams' Software projects. Right now we have an excel form that stakeholders have been using to raise requests. To get the request into our Software projects, we've had to copy paste, which is always prone to error, and it's extra work!
We've found an alternate way to achieve this. Happy to connect to show how.