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Bug
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Resolution: Unresolved
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Low
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None
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3.2.1, 3.16.8, 4.13.11
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None
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26
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Severity 3 - Minor
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3
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Summary
When adding a custom field (user picker) to the Customer Portal in Service Desk, customers are unable to use the user picker (even if they the Global Permission Browse Users)
Environment
Steps to Reproduce
- Create a custom field that utilizes the user picker
- Add custom field to a Service Desk Project Request Type
- Ensure that Service Desk Customers are listed in Global Permissions Browse Users
Expected Results
User Picker works
Actual Results
User Picker does not appear. Field is a plain text field
Notes
Even adding Anyone to the Global Permission Browse Users does not work.
In previous version of JIRA, this used to work
ex: JIRA 7.1 & Service Desk 3.1.1
Workaround
- Browse to Project Settings > Customer Permissions > Who can customers share requests with?
- Change this permission to ** Any customer or organization, by searching in this project**
- is related to
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JSWSERVER-16371 Issue links should show their status next to them just like in JIRA Cloud
- Closed
- relates to
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- Closed
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- Gathering Interest
- was cloned as
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- Closed
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- links to
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