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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4310

Browse Users Permission Does Not Work For Customers in Service Desk Customer Portal

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    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Low
    • Resolution: Answered
    • Affects Version/s: 3.2.1, 3.16.8
    • Fix Version/s: None
    • Component/s: None
    • Labels:

      Description

      Summary

      When adding a custom field (user picker) to the Customer Portal in Service Desk, customers are unable to use the user picker (even if they the Global Permission Browse Users)

      Environment

      Steps to Reproduce

      1. Create a custom field that utilizes the user picker
      2. Add custom field to a Service Desk Project Request Type
      3. Ensure that Service Desk Customers are listed in Global Permissions Browse Users

      Expected Results

      User Picker works

      Actual Results

      User Picker does not appear. Field is a plain text field

      Notes

      Even adding Anyone to the Global Permission Browse Users does not work.
      In previous version of JIRA, this used to work
      ex: JIRA 7.1 & Service Desk 3.1.1

      Workaround

      No current workaround

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              Assignee:
              Unassigned Unassigned
              Reporter:
              jaguilar Javier Aguilar (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              27 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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