Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4310

Browse Users Permission Does Not Work For Customers in Service Desk Customer Portal

    XMLWordPrintable

Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 3.2.1, 3.16.8, 4.13.11
    • None

    Description

      Summary

      When adding a custom field (user picker) to the Customer Portal in Service Desk, customers are unable to use the user picker (even if they the Global Permission Browse Users)

      Environment

      Steps to Reproduce

      1. Create a custom field that utilizes the user picker
      2. Add custom field to a Service Desk Project Request Type
      3. Ensure that Service Desk Customers are listed in Global Permissions Browse Users

      Expected Results

      User Picker works

      Actual Results

      User Picker does not appear. Field is a plain text field

      Notes

      Even adding Anyone to the Global Permission Browse Users does not work.
      In previous version of JIRA, this used to work
      ex: JIRA 7.1 & Service Desk 3.1.1

      Workaround

      1. Browse to Project Settings > Customer Permissions > Who can customers share requests with?
      2. Change this permission to ** Any customer or organization, by searching in this project**

      Attachments

        Issue Links

          is related to

          Suggestion - JSWSERVER-16371 Issue links should show their status next to them just like in JIRA Cloud

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4765 Customers cannot search for users in the customer portal request forms via email address when customer permissions are restricted

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-5406 Allow autofill in "User Picker" field without allowing request sharing

          • Gathering Interest
          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5921 Browse Users Permission Does Not Work For Customers in Service Desk Customer Portal

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              jaguilar Javier Aguilar (Inactive)
              Votes:
              9 Vote for this issue
              Watchers:
              29 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync