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  1. Jira Service Management Data Center
  2. JSDSERVER-4286

Provide JQL to search for public vs. internal comments

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Summary

      Currently it's not possible to search for comments in a way that only public or internal comments will be filtered. In many cases this would be useful for project admins and/or service desk agents to manage the service desks better.

      Suggestion

      Provide a JQL function which is able to differentiate between public and internal comments.
       

      Workaround

      The suggested workaround is to make use of the database, we have a KB here for how you can do this: How to Retrieve Internal or External Comment in Jira Service Management

          Form Name

            [JSDSERVER-4286] Provide JQL to search for public vs. internal comments

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              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated: