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  1. Jira Service Management Cloud
  2. JSDCLOUD-4286

Provide JQL to search for public vs. internal comments

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      Currently it's not possible to search for comments in a way that only public or internal comments will be filtered. In many cases this would be useful for project admins and/or service desk agents to manage the service desks better.

      Suggestion

      Provide a JQL function which is able to differentiate between public and internal comments.

      Workarounds

      In JSM, if you are looking for a way to export issues from a project without internal comments:

              a620038e6229 Jehan Gonsalkorale
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated: