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  1. Jira Service Management Cloud
  2. JSDCLOUD-4286

Provide JQL to search for public vs. internal comments

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    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Component/s: None
    • Labels:
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    • UIS:
      1
    • Support reference count:
      3
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      Currently it's not possible to search for comments in a way that only public or internal comments will be filtered. In many cases this would be useful for project admins and/or service desk agents to manage the service desks better.

      Suggestion

      Provide a JQL function which is able to differentiate between public and internal comments.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              vdung Andy Nguyen (Inactive)
              Votes:
              46 Vote for this issue
              Watchers:
              26 Start watching this issue

                Dates

                Created:
                Updated: