Details
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Suggestion
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Resolution: Unresolved
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None
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None
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45
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3
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Description
NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Summary
Currently it's not possible to search for comments in a way that only public or internal comments will be filtered. In many cases this would be useful for project admins and/or service desk agents to manage the service desks better.
Suggestion
Provide a JQL function which is able to differentiate between public and internal comments.
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Workaround
The suggested workaround is to make use of the database, we have a KB here for how you can do this:Â How to Retrieve Internal or External Comment in Jira Service Management
Attachments
Issue Links
- relates to
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JSDCLOUD-4286 Provide JQL to search for public vs. internal comments
- Gathering Interest
- mentioned in
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