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  1. Jira Service Management Data Center
  2. JSDSERVER-41

Grouping of request types on Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have quite large IT department with 7 different teams so there could be a dozens of user request types.
      It's not very user-friendly to make a huge list of this request types, so it would be helpful if we can group some request types on the home page of Customer Portal. Then user can expand this group by clicking on it or may be redirected to next page with list of request types within this group.

          Form Name

            [JSDSERVER-41] Grouping of request types on Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011379 ] New: JAC Suggestion Workflow 3 [ 3648801 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664176 ] New: JAC Suggestion Workflow [ 3011379 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323846 ] New: Confluence Workflow - Public Facing v4 [ 2664176 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052480 ] New: JSD Suggestion Workflow - TEMP [ 2323846 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047744 ] New: JSD Suggestion Workflow [ 2052480 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279592 ] New: JSD Suggestion Workflow - TEMP [ 2047744 ]
            jonah (Inactive) made changes -
            Description Original: We have quite large IT department with 7 different teams so there could be a dozens of user request types.
            It's not very user-friendly to make a huge list of this request types, so it would be helpful if we can group some request types on the home page of Customer Portal. Then user can expand this group by clicking on it or may be redirected to next page with list of request types within this group.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-41].
              {panel}

            We have quite large IT department with 7 different teams so there could be a dozens of user request types.
            It's not very user-friendly to make a huge list of this request types, so it would be helpful if we can group some request types on the home page of Customer Portal. Then user can expand this group by clicking on it or may be redirected to next page with list of request types within this group.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-41 [ JSDCLOUD-41 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 561090 ] New: JSD Suggestion Workflow [ 1279592 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Fix Version/s Original: 1.1 [ 37212 ]
            Affects Version/s Original: 1.0 [ 37211 ]
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Labels Original: sds triaged
            Priority Original: Minor [ 4 ]

              Unassigned Unassigned
              c28d30b8-a62e-4318-86f6-7d94c66c6a6e Deleted Account (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: