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  1. Jira Service Management Cloud
  2. JSDCLOUD-41

Grouping of request types on Customer Portal

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    • Resolution: Fixed
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We have quite large IT department with 7 different teams so there could be a dozens of user request types.
      It's not very user-friendly to make a huge list of this request types, so it would be helpful if we can group some request types on the home page of Customer Portal. Then user can expand this group by clicking on it or may be redirected to next page with list of request types within this group.

              Unassigned Unassigned
              c28d30b8-a62e-4318-86f6-7d94c66c6a6e Deleted Account (Inactive)
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