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  1. Jira Service Management Data Center
  2. JSDSERVER-4178

Add Notification to Alert Reporter when an Issue is Assigned

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Email - Outgoing
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Issue Summary

      When an issue is assigned to an Agent in JIRA Service Desk, can an alert be sent out to the reporter that the issue has been assigned?

      Existing Behavior

      There is no such notification that triggers when the ticket has been assigned.

            [JSDSERVER-4178] Add Notification to Alert Reporter when an Issue is Assigned

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010950 ] New: JAC Suggestion Workflow 3 [ 3648361 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664881 ] New: JAC Suggestion Workflow [ 3010950 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325862 ] New: Confluence Workflow - Public Facing v4 [ 2664881 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053803 ] New: JSD Suggestion Workflow - TEMP [ 2325862 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049024 ] New: JSD Suggestion Workflow [ 2053803 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1589861 ] New: JSD Suggestion Workflow - TEMP [ 2049024 ]
            jonah (Inactive) made changes -
            Description Original: *Issue Summary*

            When an issue is assigned to an Agent in JIRA Service Desk, can an alert be sent out to the reporter that the issue has been assigned?

            *Existing Behavior*

            There is no such notification that triggers when the ticket has been assigned.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4178].
              {panel}

            *Issue Summary*

            When an issue is assigned to an Agent in JIRA Service Desk, can an alert be sent out to the reporter that the issue has been assigned?

            *Existing Behavior*

            There is no such notification that triggers when the ticket has been assigned.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4178 [ JSDCLOUD-4178 ]
            Andy Nguyen (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Andy Nguyen (Inactive) made changes -
            Link New: This issue duplicates JSD-1222 [ JSD-1222 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated:
                Resolved: