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  1. Jira Service Management Data Center
  2. JSDSERVER-4159

Resend customer satisfaction (CSAT) feedback request for multiple times (reminders)

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As stated in here ,Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend.Admin needs to have an additional settings to resend the customer satisfaction survey again so that it would be helpful if the customer has not answered the survey after a period of time.

      Suggested Solutions

      a) Admin able to resend Support Satisfaction Survey on all requests resolved in the Service Desk Project multiple times.

      b) Configurable option to resend satisfaction survey reminders for the ones previously sent and unanswered ones automatically

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              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated: