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  1. Jira Service Management Cloud
  2. JSDCLOUD-4159

Resend customer satisfaction (CSAT) feedback for multiple times

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi all,

      This is a future consideration for our roadmap and is not in our short term roadmap.

      I wanted to be transparent about this and let you all know.

      When this comes back to the table, we will update this ticket. 

      We review our roadmap every quarter or so, so hopefully there will be an update here soon.

      Thanks

      Liron Deutsch

      Principal Product Manager, Jira Service Management

      Problem Definition

      As stated in here ,Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend.Admin needs to have an additional settings to resend the customer satisfaction survey again so that it would be helpful if the customer has not answered the survey after a period of time.

      Suggested Solution

      Admin able to resend Support Satisfaction Survey on all requests resolved in the Service Desk Project multiple times.

          Form Name

            [JSDCLOUD-4159] Resend customer satisfaction (CSAT) feedback for multiple times

            Jonas De Nadai added a comment -

            To simply resend a CSAT, I must reopen my closed ticket? Come on, it appears Atlassian truly lacks a proper CSAT solution.

            Jonas De Nadai added a comment - To simply resend a CSAT, I must reopen my closed ticket? Come on, it appears Atlassian truly lacks a proper CSAT solution.

            Nathan Mackenzie added a comment -

            #Need

            Nathan Mackenzie added a comment - #Need

            Benny Paul added a comment -

            What is the target qurter/year to make this feature available.

             

            Is there a way for me to add a sufix to subject of the survey email to say it "Customer Survey"

            Benny Paul added a comment - What is the target qurter/year to make this feature available.   Is there a way for me to add a sufix to subject of the survey email to say it "Customer Survey"

            Tomasz Bis added a comment -

            I agree with Caio.

            Please enable this facility sooner than later...

            Tomasz Bis added a comment - I agree with Caio. Please enable this facility sooner than later...

            Caio Vinicius de Queiroz Luz added a comment -

            This is an important improvment! 

            Pleaseee!

            Caio Vinicius de Queiroz Luz added a comment - This is an important improvment!  Pleaseee!

            Liron added a comment -

            Hi all,

            This is a future consideration for our roadmap and is not in our short term roadmap.

            I wanted to be transparent about this and let you all know.

            When this comes back to the table, we will update this ticket. 

            We review our roadmap every quarter or so, so hopefully there will be an update here soon.

            Thanks

            Liron

            Liron added a comment - Hi all, This is a future consideration for our roadmap and is not in our short term roadmap. I wanted to be transparent about this and let you all know. When this comes back to the table, we will update this ticket.  We review our roadmap every quarter or so, so hopefully there will be an update here soon. Thanks Liron

            Tomasz Bis added a comment -

            Hi Jira Support.

            Do we know whether this facility is going to be added in near future please?

             

            Many Thanks

            Tomasz Bis added a comment - Hi Jira Support. Do we know whether this facility is going to be added in near future please?   Many Thanks

            Tomasz Bis added a comment -

            Do we know whether this is something that will be realistically set up please?

            Tomasz Bis added a comment - Do we know whether this is something that will be realistically set up please?

            fred methel added a comment -

            i need this also

            fred methel added a comment - i need this also

            Equipe de Suporte Clinicarx added a comment -

            +1

            Equipe de Suporte Clinicarx added a comment - +1

              a620038e6229 Jehan Gonsalkorale
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated: