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  1. Jira Service Management Cloud
  2. JSDCLOUD-4159

Resend customer satisfaction (CSAT) feedback for multiple times

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    Details

    • UIS:
      0
    • Support reference count:
      7
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      As stated in here ,Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend.Admin needs to have an additional settings to resend the customer satisfaction survey again so that it would be helpful if the customer has not answered the survey after a period of time.

      Suggested Solution

      Admin able to resend Support Satisfaction Survey on all requests resolved in the Service Desk Project multiple times.

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              Assignee:
              ldeutsch Liron
              Reporter:
              rvasudiven Ranjen Vasudiven (Inactive)
              Votes:
              29 Vote for this issue
              Watchers:
              22 Start watching this issue

                Dates

                Created:
                Updated: