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  1. Jira Service Management Cloud
  2. JSDCLOUD-4159

Resend customer satisfaction (CSAT) feedback for multiple times

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi all,

      This is a future consideration for our roadmap and is not in our short term roadmap.

      I wanted to be transparent about this and let you all know.

      When this comes back to the table, we will update this ticket. 

      We review our roadmap every quarter or so, so hopefully there will be an update here soon.

      Thanks

      Liron Deutsch

      Principal Product Manager, Jira Service Management

      Problem Definition

      As stated in here ,Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend.Admin needs to have an additional settings to resend the customer satisfaction survey again so that it would be helpful if the customer has not answered the survey after a period of time.

      Suggested Solution

      Admin able to resend Support Satisfaction Survey on all requests resolved in the Service Desk Project multiple times.

              a620038e6229 Jehan Gonsalkorale
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated: