Hi all,

This is a future consideration for our roadmap and is not in our short term roadmap.

I wanted to be transparent about this and let you all know.

When this comes back to the table, we will update this ticket. 

We review our roadmap every quarter or so, so hopefully there will be an update here soon.

Thanks

Liron Deutsch

Principal Product Manager, Jira Service Management

Problem Definition

As stated in here ,Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend.Admin needs to have an additional settings to resend the customer satisfaction survey again so that it would be helpful if the customer has not answered the survey after a period of time.

Suggested Solution

Admin able to resend Support Satisfaction Survey on all requests resolved in the Service Desk Project multiple times.