• Type: Bug
• Resolution: Fixed
• Priority: Highest
• Fix Version/s: 3.3.0
• Affects Version/s: None
• Component/s: Email - Incoming
• Labels:

  • affects-cloud
  • affects-server

1. 

   email_3.3.0-OD01.png

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   18/Jul/2016 2:59 AM

2. 

   email_3.3.0-OD01.png

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   18/Jul/2016 2:59 AM

3. 

   emailComment_OD01.png

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   18/Jul/2016 2:59 AM

4. 

   emailComment_OD18.png

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   18/Jul/2016 2:59 AM

5. 

   image-2016-07-17-00-00-05-156.png

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   18/Jul/2016 3:01 AM

[JSDSERVER-4058] Service Desk creates a new issue instead of comment to existing issue for original email replied to by request participant

Collapse comment: rawad.saymeh added a comment - 14/Mar/2023 9:03 AM

rawad.saymeh added a comment - 14/Mar/2023 9:03 AM

same issue here, please anyone has can assist. or any update for this case ?

^{Service Desk creates a new issue instead of comment to existing issue for original email replied to by request participant.}

Expand comment: rawad.saymeh added a comment - 14/Mar/2023 9:03 AM

rawad.saymeh added a comment - 14/Mar/2023 9:03 AM same issue here, please anyone has can assist. or any update for this case ? Service Desk creates a new issue instead of comment to existing issue for original email replied to by request participant.

Collapse comment: Mathias Boer-Mah added a comment - 13/Jan/2022 5:12 AM

Mathias Boer-Mah added a comment - 13/Jan/2022 5:12 AM

This happening again sporadically as per below screenshot - only in the last 3 days 

Expand comment: Mathias Boer-Mah added a comment - 13/Jan/2022 5:12 AM

Mathias Boer-Mah added a comment - 13/Jan/2022 5:12 AM This happening again sporadically as per below screenshot - only in the last 3 days 

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2305327 ]	New: JAC Bug Workflow v3 [ 3125796 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Sergey Zaporozhtsev (Inactive) made changes - 01/Nov/2017 12:02 AM

Fix Version/s		New: 3.3.0 [ 61746 ]
Fix Version/s	Original: 1000.36.0 [ 63508 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059279 ]

New: JSD Bug Workflow v5 - TEMP [ 2305327 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056695 ]

New: JSD Bug Workflow v5 [ 2059279 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956436 ]

New: JSD Bug Workflow v5 - TEMP [ 2056695 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615159 ]

New: JSD Bug Workflow v5 [ 1956436 ]

jonah (Inactive) made changes - 02/Apr/2017 11:53 AM

Description

Original: # Create new service desk project and set it as open for public sign up # Setup email channel for the project # As customer A, send email to the sd email channel and cc customer B (A new issue will be created in Service Desk project) # As customer B, after receive *the email from customer A*, reply the email (Note this is the *original* email from A, not Service Desk generated email) with comment Expect Reply from B will be added as comment to the issue Actual A new issue been created This is happening since Service Desk version 3.3.0-OD-01 which been deployed to PRD on July 12th 2016 Project Settings  !image-2016-07-17-00-00-05-156.png|thumbnail!

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-4058].   {panel} # Create new service desk project and set it as open for public sign up # Setup email channel for the project # As customer A, send email to the sd email channel and cc customer B (A new issue will be created in Service Desk project) # As customer B, after receive *the email from customer A*, reply the email (Note this is the *original* email from A, not Service Desk generated email) with comment Expect Reply from B will be added as comment to the issue Actual A new issue been created This is happening since Service Desk version 3.3.0-OD-01 which been deployed to PRD on July 12th 2016 Project Settings  !image-2016-07-17-00-00-05-156.png|thumbnail!

jonah (Inactive) made changes - 02/Apr/2017 11:53 AM

Link

New: This issue relates to JSDCLOUD-4058 [ JSDCLOUD-4058 ]

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