Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4045

Ability to directly export knowledge base article to PDF from customer portal

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      At the moment, in order to export the knowledge base article to PDF, customers need to access to the respective article in Confluence and proceed with the export.

      Suggested Resolution

      It would be great if customers can have an option to directly export the knowledge base article from the customer portal.

          Form Name

            [JSDSERVER-4045] Ability to directly export knowledge base article to PDF from customer portal

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011938 ] New: JAC Suggestion Workflow 3 [ 3649505 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665633 ] New: JAC Suggestion Workflow [ 3011938 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323118 ] New: Confluence Workflow - Public Facing v4 [ 2665633 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052795 ] New: JSD Suggestion Workflow - TEMP [ 2323118 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049114 ] New: JSD Suggestion Workflow [ 2052795 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1554389 ] New: JSD Suggestion Workflow - TEMP [ 2049114 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Description
            At the moment, in order to export the knowledge base article to PDF, customers need to access to the respective article in Confluence and proceed with the export.

            h3. Suggested Resolution

            It would be great if customers can have an option to directly export the knowledge base article from the customer portal.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4045].
              {panel}

            h3. Problem Description
            At the moment, in order to export the knowledge base article to PDF, customers need to access to the respective article in Confluence and proceed with the export.

            h3. Suggested Resolution

            It would be great if customers can have an option to directly export the knowledge base article from the customer portal.

              Unassigned Unassigned
              nhassan Nur Asnida Hassan (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: