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  1. Jira Service Management Data Center
  2. JSDSERVER-4045

Ability to directly export knowledge base article to PDF from customer portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      At the moment, in order to export the knowledge base article to PDF, customers need to access to the respective article in Confluence and proceed with the export.

      Suggested Resolution

      It would be great if customers can have an option to directly export the knowledge base article from the customer portal.

            [JSDSERVER-4045] Ability to directly export knowledge base article to PDF from customer portal

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 11 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 11 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Vasavi Nagalla added a comment -

            Hi

            We are using JSD and have customers requesting for an option to be able to Save/Export KB article. Appreciate if this can be considered.

            Vasavi Nagalla added a comment - Hi We are using JSD and have customers requesting for an option to be able to Save/Export KB article. Appreciate if this can be considered.
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011938 ] New: JAC Suggestion Workflow 3 [ 3649505 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665633 ] New: JAC Suggestion Workflow [ 3011938 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323118 ] New: Confluence Workflow - Public Facing v4 [ 2665633 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052795 ] New: JSD Suggestion Workflow - TEMP [ 2323118 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049114 ] New: JSD Suggestion Workflow [ 2052795 ]

              Unassigned Unassigned
              nhassan Nur Asnida Hassan (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: