Please implement this part of user experience as most of the computer screen changed and bigger shall be aligned together for view looking, thanks!

For those who tried the 2ea4e9ce4da9 solution and found it does not work for a recent version of Jira (9.13.1) and Refined (3.6.10):

• The servicedesk.portal context is no longer there
• Add also these two new contexts: refined.customer-portal and customerportal

I hope this helps.

Please implement this.

I understand that no more new features would be added for the Server edition. But we could expect to have this feature for Cloud and Data center edition.

For those looking. I actually have a workaround for this but it requires an add-on. I'm using Adaptavist ScriptRunner for Jira Data Center, but I know there are other plugins that allow you to alter CSS globally and would do the same thing.

I created a web fragment in ScriptRunner and in the scripts directory I setup per their documentation, Add it to the following contexts: customer-portal refined-customer-portal refinedcustomerportal servicedesk.portal

I added the following to a file called customer-portal.css:

[data-route="cv.request.create"] #content-wrapper {
    width: 80% !important;
}

If you want every portal window to be wider instead of just when a user creates a ticket, just remove the [data-route="cv.request.create"] part.

You can also add others like when a customer looks at a request detail using: [data-route="cv.request.details"] #content-wrapper

I also added these which fixes another css bug where usernames overflow out of the servicedesk window when they are too long.:

.sd-user.sd-user-tagged .sd-user-value {
    line-break: anywhere;
    white-space: normal !important;
}

span.sd-user.sd-user-tagged span.sd-user-value {
    line-break: anywhere;
    white-space: normal !important;
}

span.sd-user {
    line-break: anywhere;
    white-space: normal !important;
}
span.sd-user-tagged {
    line-break: anywhere;
    white-space: normal !important;
}

Hope this helps someone until Atlassian fixes this.

This has 180+ votes. How many does it take? Most plugins in your marketplace don't have half that many installs. If one person votes on it, it means 1000 other people want it too.

We would like to see this implemented. Can you please work towards giving us options for this? Your own service desk doesn't use the default width so if you aren't eating your own dog food why make customers live with it?

Please implement this in Service Management datacenter as soon as possible. We use a lot of custom fields and the default width is ridiculously small (no offense).

This especially includes custom fields in the "Extensions for Jira Service Desk" app under the <div> BF_FIELDSET.

Apparently, Atlassian gathered the interest and decided to implement it in the cloud edition ... JSDCLOUD-4037 ... so I guess we will get it in the server edition as well, right?

Allowing this to be increased in width would be extremely helpful. The current static 700px really cuts off the usability of the Popular panel when there are common prefixes.

I currently have a modifying proxy that bumps this up to 1024, but having a system wide adjustment would be much nicer.

I change

batch.css:2
body:not(.custom-portal-layout-flag).aui-page-fixed .aui-page-panel-inner.cv-help-center-panel-inner {
    min-height: 600px;
    width: 700px;
} 

to

batch.css:2
body:not(.custom-portal-layout-flag).aui-page-fixed .aui-page-panel-inner.cv-help-center-panel-inner {
    min-height: 600px;
    width: 1024px;
}
 

I'm happy to comment on this daily until it's a feature that's available. It's absolutely silly to have less than half the screen width to work with on the service desk side. Agree with Jan - we get email requests almost exclusively because this functionality is not built with customers in mind. Please review this feature!

+1

Fairly new to Jira, lots to love but feeling like there not much flexibility on portal side. As I have linked the portal to confluence pages I'm having to design pages with the 700px limit in mind. Its all a bit naff!

The low flexibility of the Helpdesk Portal is the main reason of its low usage in my deployment. My users just keep ignoring it, opening tickets via Email, most often just calling me. I addet Desktopicons that link directly to Confluence and Jira Helpdesk for all my users. That helped a little, but is not ideal.

Having Confluence sites displayed in both websites the same way would be a huge step to help with user acceptance and engagement.

+1 such an old topic and still not fixed. So essential though

We need a JSD-solution to this, not a ScriptRunner hack.

Hello @dhavval Aarya

Could you please share the content of your fragment code ?

I'm also looking to enable the possibility to increase the width of description field.

Thanks !

such a trivial function, so important though - please adress this soon

+1 Please fix this. This window is tiny. 

+1, that window is too narrow.

Hi David,

Thank you for your reply but somehow I still could not find wider forms but I have been able to solution as follows:

This solution has worked for me:

https://scriptrunner.adaptavist.com/latest/jira/fragments/WebResource.html 

i was able to increase the width of form to 60%(or any desired width) of the page.

css element is .aui-page-panel-inner and context is customerportal

Dhavval, you have to opt-in to the new look. You should see a purple blink dot on the left-nav on "Customer Channels." Attachments are no longer allowed on this Jira unfortunately so that's the best direction I can give.

I am testing JSD 4.2 with Jira dev license and firm width is still same

Can you post a screenshot?

For those still watching, it appears the latest Service Desk (4.1) has an updated look with wider form widths. It looks like they achieved that by moving the field-help to the bottom of each form.

please fix this already!!!!

This is also affecting Me, please fix as soon as possible.

Anders, you use Script Runner's web resource feature to put CSS into any page you want easily. In this case, I put the fragment of CSS into a file, and set the context for customerportal.

Yes please Atlassian fix this!

@David Yu, would you mind giving some more detail on how you implemented your CSS Fragment?

This would help out a lot

+1 for manage width of customers portal. I m working on project to add Confluence and JSD to Jira Core. I have a lot of screens shot in my documentation but it's very tiny in customers portal

WOW LOOK Atlassian!Unable to render embedded object: File (  Somebody offering you free help on fixing this issue) not found.!

Will they now respond??!!Unable to render embedded object: File (  Take a crack at fixing this??) not found.Unable to render embedded object: File (   Atlassian says, "Nope, never, screw you customers) not found.!"

Yeah ... it looks that Atlassian does not give a damn about this one so please give us at least a clue where to change the values that we can do it ourselves - we are even willing to do it again and again after every upgrade, but keeping the width as it is right now is simply not bearable.

Perhaps we can proactively find a solution ourselves. I found two values (JSD 3.7.0) that should affect the width in the portal:

• jira-servicedesk-3.7.0-REL-0017\servicedesk\customer\base\cv-base-variables.less
  • @cv-page-narrow-width: 700px;
• jira-servicedesk-3.7.0-REL-0017\servicedesk\customer\layout\page\smartportal\cv-smart-portal-layout-variables.less
  • @smart-portal-width: 700px;

I adjusted the width in both places, but couldn't see any effect.

Someone has an idea?

Bump...

Nothing makes Atlassian happier than pissing off customers

really frustrating.

One of the reasons I'm still hesitant to invest more in Atlassian Products. It seems that the basics are frequently getting ignored.

Exactly... this is NOT hard.

+258

Or give us at least some workaround, what file and what style to change to change the width to some reasonable value.

Given how large of a company and how large of a development team this crap company has:
Number of employees‎: ‎2,292 (Oct 2017)
Page 3 should at least get some kind of attention... The problem is not with the votes, it's with the company!!

My guess is that you would have to invite more people to vote for this issue.
Currently it's on page 3 of JSDSERVER if you sort by votes.

https://jira.atlassian.com/browse/JSDSERVER-4037?jql=project%20%3D%20%22JIRA%20Service%20Desk%20Server%22%20AND%20statusCategory%20%20!%3D%20Done%20ORDER%20BY%20votes%20

I can answer that... Yes.

Disappointing as a brand new customer to see that issues like this have essentially been ignored for well over a year!

While setting up our service desk, the small width of the fields on the portal are standing a like a sore thumb. Shocked there is not a option to change this, and again even more shocked to see this change request ticket for the exact same, and nothing has been done. Not even an acknowledgment of "Yes this would be a good idea, or No it's not possible."

Is this the level of support I am to expect? 

Landan, we completely agree!

https://twitter.com/ken_becker80/status/901126756031188992

Well said Landon! 

Atlassian - Is anybody home??

It is discouraging to see this request broach the 1-year mark without acknowledgement from Atlassian.

700px width is in vogue, we understand. However, from a position of practicality it is not functional. This is especially apparent when JSD is linked to a Confluence KB. As a customer of a company using Service Desk, viewing a worthwhile Confluence article with multiple content types in 700px width is an unnecessary problem. With responsive design options and ever-growing monitor sizes, seeing a scroll bar in such a small viewport is unacceptable.

Atlassian please comment on this issue. Need to know if we need to consider moving off the platform as the experience is not acceptable for our customers.

It seems evident that Atlassian doesn't give a fuck about this issue... it's almost been a year.

Thanks for your vote anyways,
-Bryan

+1 vote for this

I agree. 700 pix is too narrow, especially when including embedded Confluence help pages.  +1 vote for the ability to set the width of the user portal.

Any update on this? We need this to be wider - this is ultimately causing our user guides to not be user-friendly as there are now horizontal scrollbars.

I dont understand why its fixed to 700px? It should have variable size or at least be customizable via menu.

As it is now, it looks tiny on big screens