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  1. Jira Service Management Data Center
  2. JSDSERVER-3893

Email notification will group "Request Participant" to CC field

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
    • None
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , when customer/agent updated the issue ticket , it will send out to all participant and treat it as single email .

      Suggested Solution

      Group "Request Participant" and include them in CC field for the email notification .

            [JSDSERVER-3893] Email notification will group "Request Participant" to CC field

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated:
                Resolved: