Email notification will group "Request Participant" to CC field

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: Email - Outgoing
    • None
    • 5

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently , when customer/agent updated the issue ticket , it will send out to all participant and treat it as single email .

      Suggested Solution

      Group "Request Participant" and include them in CC field for the email notification .

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            10 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: