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  1. Jira Service Management Data Center
  2. JSDSERVER-387

No notifications for issues not created via Service Desk

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      No notifications for issues created not via ServiceDesk. For example, issues that are created via mails.

      Expected behavior

      SD should apply the same notification system to all issues in an SD project regardless the method of how the issues got created considering that JIRA default notification won't work in SD project.

            [JSDSERVER-387] No notifications for issues not created via Service Desk

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304936 ] New: JAC Bug Workflow v3 [ 3125550 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058855 ] New: JSD Bug Workflow v5 - TEMP [ 2304936 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056220 ] New: JSD Bug Workflow v5 [ 2058855 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955708 ] New: JSD Bug Workflow v5 - TEMP [ 2056220 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615599 ] New: JSD Bug Workflow v5 [ 1955708 ]
            jonah (Inactive) made changes -
            Description Original: No notifications for issues created not via ServiceDesk. For example, issues that are created via mails.

            h3. Expected behavior
            SD should apply the same notification system to all issues in an SD project regardless the method of how the issues got created considering that JIRA default notification won't work in SD project.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-387].
              {panel}

            No notifications for issues created not via ServiceDesk. For example, issues that are created via mails.

            h3. Expected behavior
            SD should apply the same notification system to all issues in an SD project regardless the method of how the issues got created considering that JIRA default notification won't work in SD project.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-387 [ JSDCLOUD-387 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602729 ] New: JSD Bug Workflow v4 [ 1615599 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1397992 ] New: JSD Bug Workflow v2 [ 1602729 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 627713 ] New: JSD Bug Workflow [ 1397992 ]

              Unassigned Unassigned
              mfahd Fahd
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: