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  1. Jira Service Management Data Center
  2. JSDSERVER-323

notification not working in version 1.2.0

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Basically there has several customer complaining on the notification stop working after they upgraded to the latest version 1.2.0.2. However if they disable/de-activate the service desk plugin, notification working fine as usual.

      Steps to reproduce:

      1. Create a test project and test issue
      2. Associate it with service desk
      3. Perform any event (add comment, change assignee..) that will trigger the notification
      4. Check the mail queue in JIRA

      Unexpected result:
      Mail queue is empty and there is no notification being send out

      Expected result:
      Mail queue should consist of pending notifications to be send out to the respective party.

      If you disable the service desk plugin, everything works fine which means notification are being send out as per normal.

      Workaround

      Downgrade to version 1.1.6 using the guide Downgrading an Add-on to an Earlier Version. Since Service Desk is implemented as an add-on, the procedure is the same as UPM.

          Form Name

            [JSDSERVER-323] notification not working in version 1.2.0

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304614 ] New: JAC Bug Workflow v3 [ 3125056 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058475 ] New: JSD Bug Workflow v5 - TEMP [ 2304614 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055711 ] New: JSD Bug Workflow v5 [ 2058475 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956042 ] New: JSD Bug Workflow v5 - TEMP [ 2055711 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615676 ] New: JSD Bug Workflow v5 [ 1956042 ]
            jonah (Inactive) made changes -
            Description Original: Basically there has several customer complaining on the notification stop working after they upgraded to the latest version 1.2.0.2. However if they *disable/de-activate* the service desk plugin, notification working fine as usual.

            *Steps to reproduce:*
            # Create a test project and test issue
            # Associate it with service desk
            # Perform any event (add comment, change assignee..) that will trigger the notification
            # Check the mail queue in JIRA

            *Unexpected result:*
            Mail queue is empty and there is no notification being send out

            *Expected result:*
            Mail queue should consist of pending notifications to be send out to the respective party.

            {panel}
            (i) If you *disable* the service desk plugin, everything works fine which means notification are being send out as per normal.
            {panel}

            {panel:title=Workaround|borderStyle=solid|borderColor=#3C78B5| titleBGColor=#3C78B5| bgColor=#E7F4FA}
            Downgrade to version 1.1.6 using the guide [Downgrading an Add-on to an Earlier Version|https://confluence.atlassian.com/display/UPM/Downgrading+an+Add-on+to+an+Earlier+Version]. Since Service Desk is implemented as an add-on, the procedure is the same as UPM.
            {panel}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-323].
              {panel}

            Basically there has several customer complaining on the notification stop working after they upgraded to the latest version 1.2.0.2. However if they *disable/de-activate* the service desk plugin, notification working fine as usual.

            *Steps to reproduce:*
            # Create a test project and test issue
            # Associate it with service desk
            # Perform any event (add comment, change assignee..) that will trigger the notification
            # Check the mail queue in JIRA

            *Unexpected result:*
            Mail queue is empty and there is no notification being send out

            *Expected result:*
            Mail queue should consist of pending notifications to be send out to the respective party.

            {panel}
            (i) If you *disable* the service desk plugin, everything works fine which means notification are being send out as per normal.
            {panel}

            {panel:title=Workaround|borderStyle=solid|borderColor=#3C78B5| titleBGColor=#3C78B5| bgColor=#E7F4FA}
            Downgrade to version 1.1.6 using the guide [Downgrading an Add-on to an Earlier Version|https://confluence.atlassian.com/display/UPM/Downgrading+an+Add-on+to+an+Earlier+Version]. Since Service Desk is implemented as an add-on, the procedure is the same as UPM.
            {panel}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-323 [ JSDCLOUD-323 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-server New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602813 ] New: JSD Bug Workflow v4 [ 1615676 ]

              pcherukuri Panna (Inactive)
              dchua Daryl Chuah (Inactive)
              Affected customers:
              16 This affects my team
              Watchers:
              38 Start watching this issue

                Created:
                Updated:
                Resolved: