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  1. Jira Service Management Data Center
  2. JSDSERVER-3836

As a Service Desk Admin, I would like to blocklist certain email address from creating issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 20 Sept 2022

      Hi all,

      Thank you so much for your votes and comments on this suggestion. We are currently working on a solution for this ticket. We have a few open questions about the design of this feature and would love to hear your feedback. Please send an email to lwalsh2@atlassian.com if you would like to join a 45-minute session over video conference on this topic in the next couple of weeks. In the email, please include the following details:

      • your company’s industry
      • the size of your company
      • how your company uses Jira Service Management (JSM)
      • a summary of how this problem affects your team

      Although we can't guarantee that we will be able to speak with all interested parties, we definitely appreciate your interest and enthusiasm to help us make JSM DC easier and more enjoyable to use.

      Thanks,

      Lisa

      Problem Definition

      Currently, if you want to blocklist a spam email, then you have to mark it as spam from the mail server itself. However, in large organisations where we have separate admins for Jira and mail servers, then it would troublesome to regularly sent requests to the mail server admins to set email addresses as spam.

      Suggested Solution

      Allow Jira admins to set emails as spam from Jira itself, so Jira will not process emails from the blocklisted email address.

          Form Name

            [JSDSERVER-3836] As a Service Desk Admin, I would like to blocklist certain email address from creating issues

            Claire Upham made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 789151 ]
            dromanenko (Inactive) made changes -
            Resolution New: Done [ 17 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 16 New: 15
            SET Analytics Bot made changes -
            UIS Original: 15 New: 16
            SET Analytics Bot made changes -
            UIS Original: 20 New: 15
            Charlie Marriott made changes -
            Fix Version/s New: 5.5.0 [ 104101 ]
            Charlie Marriott made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            SET Analytics Bot made changes -
            UIS Original: 25 New: 20
            SET Analytics Bot made changes -
            UIS Original: 20 New: 25
            SET Analytics Bot made changes -
            UIS Original: 25 New: 20

              cmarriott Charlie Marriott
              mriza Mohamed Riza (Inactive)
              Votes:
              59 Vote for this issue
              Watchers:
              41 Start watching this issue

                Created:
                Updated:
                Resolved: