Hello,

We have many instances of unsolicited marketing materials or promotions that create much work on trying to get rid of them.  Reading this trail, sounds a solution was in the works. However, do not see the specific solution implemented. 

We would really appreciate your help in steps you may have taken to help address this challenge.

Conrad Hernandez

Shared Services - AP

The feature is now rolled out to all customers. Docs can be found
at https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-blocklist/

for Jira Cloud: in the meantime if you REVOKE access to that email that came through (in site admin/Jira Service Management/ Portal customers) it will keep additional tickets from that email from being created.

Hi everyone, this feature is being rolled out incrementally to customers and should be available to all customers by the end of next week.

c4a065a011ab, the feature will allow you to prevent issue creation based on domain or email address. 

Hi Support

We are looking at blocking issue creation by email but enable issue update base on Subject = contain issue key.

Is that possible?

Regards

Patrick

Hi everyone,

We are currently developing a solution for a blocklist and are targetting rolling this out to customers in a few weeks.

Cheers,
Jason

Another vote for this one. 

Need the ability to block repeat spammers. I'd want this ability for all Service Desk Team members and not just admins.

Hi All,

I've reviewed this ticket and this issue is a candidate for our long term roadmap.  We will not be solving this in the short term due to higher priorities. We will reprioritise this after six months.

Thanks,

Jason and the Jira Service Management Team

Hey everyone,

posting a message in hope to revive this important topic.
Our company is dealing with recurring cases of tickets being opened by spam-bots, so a reliable method for blocking certain mail-addresses would be highly appreciated!

We definitely need this. We've tried disabling the user's email address but every so often that stops working and we get spurious tickets again.