Details
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Suggestion
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Resolution: Done
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15
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8
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi all,
Thank you so much for your votes and comments on this suggestion. We are currently working on a solution for this ticket. We have a few open questions about the design of this feature and would love to hear your feedback. Please send an email to lwalsh2@atlassian.com
if you would like to join a 45-minute session over video conference on this topic in the next couple of weeks. In the email, please include the following details:
- your company’s industry
- the size of your company
- how your company uses Jira Service Management (JSM)
- a summary of how this problem affects your team
Although we can't guarantee that we will be able to speak with all interested parties, we definitely appreciate your interest and enthusiasm to help us make JSM DC easier and more enjoyable to use.
Thanks,
Lisa
Problem Definition
Currently, if you want to blocklist a spam email, then you have to mark it as spam from the mail server itself. However, in large organisations where we have separate admins for Jira and mail servers, then it would troublesome to regularly sent requests to the mail server admins to set email addresses as spam.
Suggested Solution
Allow Jira admins to set emails as spam from Jira itself, so Jira will not process emails from the blocklisted email address.
Attachments
Issue Links
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