Details
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Suggestion
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Resolution: Unresolved
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2
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1
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently, it is not possible to blocklist specific email addresses in a Service Desk project to prevent specific emails addresses from being sent customer notifications.
It can be a problem when Service Desk issues are created automatically by email by a monitoring system, and then the monitoring system gets spammed with notifications coming from the Service Desk issue.
Disabling all the customer notifications within the project is one way to workaround the situation, but it does not apply in the case where we want to add participants to these Service Desk issues and we want them to receive notifications (but not the monitoring system).
Suggested Solution
Allow allows blocklisting specific email addresses for outgoing mail:
- either for the whole JIRA instance via the page ⚙ > System > Outgoing Mail
- or for a specific Service Desk
Attachments
Issue Links
- is cloned from
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JSDSERVER-6219 Ability to blacklist e-mail addresses for sending email messages (outgoing notifications)
- Gathering Interest
- is related to
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JSDSERVER-3836 As a Service Desk Admin, I would like to blocklist certain email address from creating issues
- Closed