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  1. Jira Service Management Data Center
  2. JSDSERVER-868

Include Domain Level Restrictions for Service Desk Public Signup

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      Currently when users configure public signup for Service Desk there is no current feature that allows admins to restrict the public signup for specific email domains. While this feature exists for the JIRA public signup option there is no such option for Service Desk public signup. This lack of functionality results in security implications to companies who - for multiple reasons - need to restrict customer public signup for Service Desk only to a specific set of external customers/domains.

      Suggested Solution

      Allow restriction to particular domains and verification process for valid e-mails to avoid spam account creation.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JRASERVER-70841 Blacklist/Whitelist Customer Sign-up in Service Desk

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-3836 As a Service Desk Admin, I would like to blocklist certain email address from creating issues

          • Closed
          relates to

          Suggestion - JSDCLOUD-868 Include Domain Level Restrictions for Service Desk Public Signup

          • Closed

          Suggestion - JSDSERVER-3669 Allow email domain restrictions for public signup

          • Gathering Interest
          was cloned as

          Suggestion - JSDSERVER-12458 Include Domain Level Restrictions for Service Desk Public Signup

          • Gathering Interest
          links to

          Web Link Use email domains to restrict external customer sign-up for your Jira Service Management Cloud

          mentioned in

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          Activity

            People

              Unassigned Unassigned
              maguiar Marlon Aguiar
              Votes:
              232 Vote for this issue
              Watchers:
              122 Start watching this issue

              Dates

                Created:
                Updated:

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