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  1. Jira Service Management Data Center
  2. JSDSERVER-3590

Customer satisfaction Survey doesn't work with old email notification template

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      Resolution

      Customer Notifications will be available in new releases which eliminates the need for this dark feature:

      Summary

      JIRA Service Desk allows to disable the new email notification template by enabling this dark feature:

      sd.email.conversational.notification.disabled

      By doing this, JIRA Service Desk will use the old email notification template; however, Satisfaction Survey stops working.

      Steps to Reproduce

      1. Go to <JIRA_URL>/SiteDarkFeatures!default.jspa
      2. Add this dark feature to disable the new email notification template:

        sd.email.conversational.notification.disabled

      3. Enable Satisfaction Survey from Project Settings
      4. Create a request and resolve it
      5. Check email notification

      Expected Result

      Satisfaction Survey is sent with the email

      Actual Result

      Satisfaction Survey is missing

      Workaround

      Disable the dark feature enabled in step 2 above

            [JSDSERVER-3590] Customer satisfaction Survey doesn't work with old email notification template

            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 378594 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305074 ] New: JAC Bug Workflow v3 [ 3124872 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 378594 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058998 ] New: JSD Bug Workflow v5 - TEMP [ 2305074 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056380 ] New: JSD Bug Workflow v5 [ 2058998 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955944 ] New: JSD Bug Workflow v5 - TEMP [ 2056380 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616025 ] New: JSD Bug Workflow v5 [ 1955944 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Andy Nguyen (Inactive) made changes -
            Description Original: {panel:title=Resolution}
            Customer Notifications will be available in new releases which eliminates the need for this dark feature:
            * JSD-218 - already released in Cloud
            * JSD-4418 - coming soon in Server
            {panel}

            h4. +Summary+
            JIRA Service Desk allows to disable the new email notification template by enabling this dark feature:
            {code}sd.email.conversational.notification.disabled{code}
            By doing this, JIRA Service Desk will use the old email notification template; however, Satisfaction Survey stops working.

            h4. +Steps to Reproduce+
            # Go to <JIRA_URL>/SiteDarkFeatures!default.jspa
            # Add this dark feature to disable the new email notification template:
            bq. sd.email.conversational.notification.disabled
            # Enable Satisfaction Survey from Project Settings
            # Create a request and resolve it
            # Check email notification

            h4. +Expected Result+
            Satisfaction Survey is sent with the email

            h4. +Actual Result+
            Satisfaction Survey is missing

            h3. Workaround
            Disable the dark feature enabled in step 2 above             		New: {panel:title=Resolution}
            Customer Notifications will be available in new releases which eliminates the need for this dark feature:
            * JSD-218 - already released in Cloud
            * JSD-4418 - coming soon in Server
            {panel}

            h4. +Summary+
            JIRA Service Desk allows to disable the new email notification template by enabling this dark feature:
            {code}sd.email.conversational.notification.disabled{code}
            By doing this, JIRA Service Desk will use the old email notification template; however, Satisfaction Survey stops working.

            h4. +Steps to Reproduce+
            # Go to <JIRA_URL>/SiteDarkFeatures!default.jspa
            # Add this dark feature to disable the new email notification template:
            bq. sd.email.conversational.notification.disabled
            # Enable Satisfaction Survey from Project Settings
            # Create a request and resolve it
            # Check email notification

            h4. +Expected Result+
            Satisfaction Survey is sent with the email

            h4. +Actual Result+
            Satisfaction Survey is missing

            h4. +Workaround+
            Disable the dark feature enabled in step 2 above
            Andy Nguyen (Inactive) made changes -
            Description Original: h3. Summary
            JIRA Service Desk allows to disable the new email notification template by enabling this dark feature:
            {code}sd.email.conversational.notification.disabled{code}
            By doing this, JIRA Service Desk will use the old email notification template; however, Satisfaction Survey stops working.

            h3. Steps to Reproduce
            # Go to <JIRA_URL>/SiteDarkFeatures!default.jspa
            # Add this dark feature to disable the new email notification template:
            bq. sd.email.conversational.notification.disabled
            # Enable Satisfaction Survey from Project Settings
            # Create a request and resolve it
            # Check email notification

            h3. Expected Result
            Satisfaction Survey is sent with the email

            h3. Actual Results
            Satisfaction Survey is missing

            h3. Workaround
            Disable the dark feature enabled in step 2 above             		New: {panel:title=Resolution}
            Customer Notifications will be available in new releases which eliminates the need for this dark feature:
            * JSD-218 - already released in Cloud
            * JSD-4418 - coming soon in Server
            {panel}

            h4. +Summary+
            JIRA Service Desk allows to disable the new email notification template by enabling this dark feature:
            {code}sd.email.conversational.notification.disabled{code}
            By doing this, JIRA Service Desk will use the old email notification template; however, Satisfaction Survey stops working.

            h4. +Steps to Reproduce+
            # Go to <JIRA_URL>/SiteDarkFeatures!default.jspa
            # Add this dark feature to disable the new email notification template:
            bq. sd.email.conversational.notification.disabled
            # Enable Satisfaction Survey from Project Settings
            # Create a request and resolve it
            # Check email notification

            h4. +Expected Result+
            Satisfaction Survey is sent with the email

            h4. +Actual Result+
            Satisfaction Survey is missing

            h3. Workaround
            Disable the dark feature enabled in step 2 above

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: