Summary

JIRA Service Desk allows to disable the new email notification template by enabling this dark feature:

sd.email.conversational.notification.disabled

By doing this, JIRA Service Desk will use the old email notification template; however, Satisfaction Survey stops working.

Steps to Reproduce

1. Go to <JIRA_URL>/SiteDarkFeatures!default.jspa
2. Add this dark feature to disable the new email notification template:

   sd.email.conversational.notification.disabled

3. Enable Satisfaction Survey from Project Settings
4. Create a request and resolve it
5. Check email notification

Expected Result

Satisfaction Survey is sent with the email

Actual Result

Satisfaction Survey is missing

Workaround

Disable the dark feature enabled in step 2 above