Details
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Suggestion
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Resolution: Won't Fix
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None
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
Previously, in older version of Service Desk (prior to version 3.0), the email notification sent from JIRA Service Desk had a different template with more information regarding the issue status and also in html format
Now, the email template is in plaintext format and only contains the message text sent from the Support Agent.
Suggested Solution
Some customers would like to have the old template available.
Attachments
Issue Links
- is related to
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JSDCLOUD-5046 JIRA Service Desk email content is not center-aligned in Outlook 2013.
- Closed
- relates to
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JSDSERVER-3590 Customer satisfaction Survey doesn't work with old email notification template
- Closed
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JSDCLOUD-2307 Email notification template changes in Service Desk 3.0
- Closed