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  1. Jira Service Management Data Center
  2. JSDSERVER-2307

Email notification template changes in Service Desk 3.0

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Previously, in older version of Service Desk (prior to version 3.0), the email notification sent from JIRA Service Desk had a different template with more information regarding the issue status and also in html format

      Now, the email template is in plaintext format and only contains the message text sent from the Support Agent.

      Suggested Solution

      Some customers would like to have the old template available.

        1. Capture 2016-04-03 at 8.56.02.png
          664 kB
          Riaan Schutte
        2. current.png
          29 kB
          Andre Borzzatto
        3. jira_template.png
          38 kB
          Riaan Schutte
        4. previously.png
          65 kB
          Andre Borzzatto

            [JSDSERVER-2307] Email notification template changes in Service Desk 3.0

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010470 ] New: JAC Suggestion Workflow 3 [ 3647847 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663645 ] New: JAC Suggestion Workflow [ 3010470 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321909 ] New: Confluence Workflow - Public Facing v4 [ 2663645 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052136 ] New: JSD Suggestion Workflow - TEMP [ 2321909 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047611 ] New: JSD Suggestion Workflow [ 2052136 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279502 ] New: JSD Suggestion Workflow - TEMP [ 2047611 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            Previously, in older version of Service Desk (prior to version 3.0), the email notification sent from JIRA Service Desk had a different template with more information regarding the issue status and also in html format
            !previously.png|thumbnail!

            Now, the email template is in plaintext format and only contains the message text sent from the Support Agent.
            !current.png|thumbnail!

            h3. Suggested Solution
            Some customers would like to have the old template available.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2307].
              {panel}

            h3. Problem Definition
            Previously, in older version of Service Desk (prior to version 3.0), the email notification sent from JIRA Service Desk had a different template with more information regarding the issue status and also in html format
            !previously.png|thumbnail!

            Now, the email template is in plaintext format and only contains the message text sent from the Support Agent.
            !current.png|thumbnail!

            h3. Suggested Solution
            Some customers would like to have the old template available.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2307 [ JSDCLOUD-2307 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud warranty New: affects-cloud affects-server warranty
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: warranty New: affects-cloud warranty

              Unassigned Unassigned
              aborzzatto Andre Borzzatto
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                Created:
                Updated:
                Resolved: