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  1. Jira Service Management Data Center
  2. JSDSERVER-2307

Email notification template changes in Service Desk 3.0

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Previously, in older version of Service Desk (prior to version 3.0), the email notification sent from JIRA Service Desk had a different template with more information regarding the issue status and also in html format

      Now, the email template is in plaintext format and only contains the message text sent from the Support Agent.

      Suggested Solution

      Some customers would like to have the old template available.

      Attachments

        1. Capture 2016-04-03 at 8.56.02.png
          664 kB
          Riaan Schutte
        2. current.png
          29 kB
          Andre Borzzatto
        3. jira_template.png
          38 kB
          Riaan Schutte
        4. previously.png
          65 kB
          Andre Borzzatto

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-5046 JIRA Service Desk email content is not center-aligned in Outlook 2013.

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3590 Customer satisfaction Survey doesn't work with old email notification template

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-2307 Email notification template changes in Service Desk 3.0

          • Closed

          Activity

            People

              Unassigned Unassigned
              aborzzatto Andre Borzzatto
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              Dates

                Created:
                Updated:
                Resolved:

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