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  1. Jira Service Management Data Center
  2. JSDSERVER-3579

Unable to invite customers with '&' in their email

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Cannot invite customers from project (not user management) when email contains '&' character.

      Steps to reproduce

      1. Click on the Service Desk project > People > Customers > Invite Customers
      2. Enter an email address with '&' (john&doe@example.com)
      3. Click enter

      Expected Results

      • Email is considered valid and able to continue typing next email address or send invite

      Actual Results

      • Unable to invite customers

      Current workaround

      1. Create the user in JIRA with this email address
        Cog icon > User Management > Users > Create User
      2. Remove the user from jira-users group so that he/she won't count towards the license
      3. Add this user to the Service Desk Customers Role
        Projects > ServiceDeskProject > Administration > Roles

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              mmcmahon Matthew McMahon (Inactive)
              vchin Vincent Chin (Inactive)
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              Dates

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                Updated:
                Resolved:

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