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  1. Jira Service Management Cloud
  2. JSDCLOUD-3579

Unable to invite customers with '&' in their email

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Description

    NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

    Summary

    Cannot invite customers from project (not user management) when email contains '&' character.

    Steps to reproduce

    1. Click on the Service Desk project > People > Customers > Invite Customers
    2. Enter an email address with '&' (john&doe@example.com)
    3. Click enter

    Expected Results

    • Email is considered valid and able to continue typing next email address or send invite

    Actual Results

    • Unable to invite customers

    Current workaround

    1. Create the user in JIRA with this email address
      Cog icon > User Management > Users > Create User
    2. Remove the user from jira-users group so that he/she won't count towards the license
    3. Add this user to the Service Desk Customers Role
      Projects > ServiceDeskProject > Administration > Roles

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            mmcmahon Matthew McMahon (Inactive)
            vchin Vincent Chin (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: