Details
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Bug
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Resolution: Fixed
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Low
Description
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Summary
Cannot invite customers from project (not user management) when email contains '&' character.
Steps to reproduce
- Click on the Service Desk project > People > Customers > Invite Customers
- Enter an email address with '&' (john&doe@example.com)
- Click enter
Expected Results
- Email is considered valid and able to continue typing next email address or send invite
Actual Results
- Unable to invite customers
Current workaround
- Create the user in JIRA with this email address
Cog icon > User Management > Users > Create User - Remove the user from jira-users group so that he/she won't count towards the license
- Add this user to the Service Desk Customers Role
Projects > ServiceDeskProject > Administration > Roles
Attachments
Issue Links
- is related to
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JSDSERVER-3579 Unable to invite customers with '&' in their email
- Closed
- relates to
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ID-6644 JIRA username and email fields have different valid characters
- Closed
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JRACLOUD-43132 JIRA's share dialog does not accept email addresses with an apostrophe.
- Closed