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  1. Jira Data Center
  2. JRASERVER-61946

JIRA username and email fields have different valid characters

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    • Severity 3 - Minor
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      Atlassian Update – 22 August 2019

      Hi everyone,

      After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out.

      Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy.

      To see what the Jira team is currently working on and has recently delivered see the following dashboards:

      We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments.

      Thank you,

      Pawel Drygas,

      Jira Server Bugmaster

      Show
      Atlassian Update – 22 August 2019 Hi everyone, After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out . Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy . To see what the Jira team is currently working on and has recently delivered see the following dashboards: Jira Server and Data Center: Recently resolved issues Jira Server and Data Center: Current work and future plans Jira Server and Data Center: Bug Fix Board We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments. Thank you, Pawel Drygas, Jira Server Bugmaster

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Background
      The JIRA username field has different valid characters than the email field. This creates an unfriendly situation when you add a customer in JSD. When you invite/add a new customer to JSD from the customers page, JSD creates the user using the email address as a username. If you invite/add the new customer from User Management, you can choose a different username.

      Scenario
      1. In JSD project Customers page, Agent invites/adds customer using an email address that contains characters that are not valid in the username field (e.g. &). JSD tries to use the email address as the username, and can't because the username field does not allow &.
      2. Dialog throws the following err: Email address contains characters that aren’t valid in the username. Add the user, then use the username to add the user to the project. (Add the user is a CTA to User Management)
      3. User has to go to UM, add the user, then go back to the project & invite the user using the username instead of the email.

      This is confusing & also a pain because you have to leave your task, to go UM, then go back to your task.

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        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3579 Unable to invite customers with '&' in their email

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. ID-6644 JIRA username and email fields have different valid characters

          • Low - Low priority issues
          • Closed
          derived from

          MTOJAC-582 Loading...

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              sking@atlassian.com steve
              rreidl Robin Reidl (Inactive)
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                Updated:
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