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  1. Jira Service Management Data Center
  2. JSDSERVER-34

Allow users to view issues (in Customer Portal) and not Service Desk functionality

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently both agent access to Service Desk and view issue permissions in the Customer Portal are controlled by Browse Project Project Permissions. This means in order to provide a user with the ability to view their issues in the Customer Portal they also have agent functionality as in How JIRA and JIRA Service Desk Work Together. This means they can see SLAs, queues, reports and other information.

      Please add functionality to Service Desk to allow for users to be able to view their issues and not have access to read-only agent functionality.

          Form Name

            [JSDSERVER-34] Allow users to view issues (in Customer Portal) and not Service Desk functionality

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011969 ] New: JAC Suggestion Workflow 3 [ 3647055 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665579 ] New: JAC Suggestion Workflow [ 3011969 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324355 ] New: Confluence Workflow - Public Facing v4 [ 2665579 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053388 ] New: JSD Suggestion Workflow - TEMP [ 2324355 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048475 ] New: JSD Suggestion Workflow [ 2053388 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279686 ] New: JSD Suggestion Workflow - TEMP [ 2048475 ]
            jonah (Inactive) made changes -
            Description Original: Currently both agent access to Service Desk and view issue permissions in the Customer Portal are controlled by *Browse Project* [Project Permissions|http://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions]. This means in order to provide a user with the ability to view their issues in the Customer Portal they also have agent functionality as in [How JIRA and JIRA Service Desk Work Together|https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together]. This means they can see SLAs, queues, reports and other information.

            Please add functionality to Service Desk to allow for users to be able to view their issues and not have access to read-only agent functionality.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-34].
              {panel}

            Currently both agent access to Service Desk and view issue permissions in the Customer Portal are controlled by *Browse Project* [Project Permissions|http://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions]. This means in order to provide a user with the ability to view their issues in the Customer Portal they also have agent functionality as in [How JIRA and JIRA Service Desk Work Together|https://confluence.atlassian.com/display/SERVICEDESK/How+JIRA+and+JIRA+Service+Desk+Work+Together]. This means they can see SLAs, queues, reports and other information.

            Please add functionality to Service Desk to allow for users to be able to view their issues and not have access to read-only agent functionality.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-34 [ JSDCLOUD-34 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 560720 ] New: JSD Suggestion Workflow [ 1279686 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Component/s Original: Customer Portal [ 26191 ]
            Fix Version/s Original: 1.2 [ 37815 ]
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Labels Original: customer-role sds triaged
            Priority Original: Major [ 3 ]

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
              Votes:
              37 Vote for this issue
              Watchers:
              28 Start watching this issue

                Created:
                Updated:
                Resolved: