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  1. Jira Service Management Data Center
  2. JSDSERVER-3475

JSD not sending email notification to reporter when issue is Closed

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      JIRA Service Desk not sending any email notification when issue is Closed

      As stated in this documentation: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html
      When a customer submits a request, they receive email notifications as the issue reporter when:
      the request is created
      a comment is added to the request
      another participant is added to the request
      the request is resolved with a set resolution field
      the request is reopened with a cleared resolution field

      So by default there will be no notification sent when the request is closed.

      Suggested Solution

      JIRA SD will send email notification to reporter when issue is Closed

          Form Name

            [JSDSERVER-3475] JSD not sending email notification to reporter when issue is Closed

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012049 ] New: JAC Suggestion Workflow 3 [ 3649573 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665181 ] New: JAC Suggestion Workflow [ 3012049 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323921 ] New: Confluence Workflow - Public Facing v4 [ 2665181 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052527 ] New: JSD Suggestion Workflow - TEMP [ 2323921 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047871 ] New: JSD Suggestion Workflow [ 2052527 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279737 ] New: JSD Suggestion Workflow - TEMP [ 2047871 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            JIRA Service Desk not sending any email notification when issue is Closed

            As stated in this documentation: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html
            When a customer submits a request, they receive email notifications as the issue reporter when:
            the request is created
            a comment is added to the request
            another participant is added to the request
            the request is resolved with a set resolution field
            the request is reopened with a cleared resolution field

            So by default there will be no notification sent when the request is closed.

            h3. Suggested Solution
            JIRA SD will send email notification to reporter when issue is Closed
            New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3475].
              {panel}

            h3. Problem Definition
            JIRA Service Desk not sending any email notification when issue is Closed

            As stated in this documentation: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html
            When a customer submits a request, they receive email notifications as the issue reporter when:
            the request is created
            a comment is added to the request
            another participant is added to the request
            the request is resolved with a set resolution field
            the request is reopened with a cleared resolution field

            So by default there will be no notification sent when the request is closed.

            h3. Suggested Solution
            JIRA SD will send email notification to reporter when issue is Closed

              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: