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  1. Jira Service Management Data Center
  2. JSDSERVER-3431

Send Support Satisfaction Survey on Requests without Service Desk Request Type

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    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Support Satisfaction Survey sent out on Resolved issues when the Request was created through JIRA Backend

      This appears to be due to the Request Type not being set when a Request is Created in JIRA instead of through the Service Desk Portal
      (see JSD-1809)

      Suggested Solution

      Send Support Satisfaction Survey on all requests resolved in the Service Desk Project

      Workaround

      • Create all Service Desk Requests through the Service Desk Portal
        or
      • When creating Service Desk issues through JIRA, manually set the Request Type
        • Request Type will show No Match if not set

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            [JSDSERVER-3431] Send Support Satisfaction Survey on Requests without Service Desk Request Type

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012527 ] New: JAC Suggestion Workflow 3 [ 3649849 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663995 ] New: JAC Suggestion Workflow [ 3012527 ]
            SET Analytics Bot made changes -
            Support reference count New: 4
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322982 ] New: Confluence Workflow - Public Facing v4 [ 2663995 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052763 ] New: JSD Suggestion Workflow - TEMP [ 2322982 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048984 ] New: JSD Suggestion Workflow [ 2052763 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280093 ] New: JSD Suggestion Workflow - TEMP [ 2048984 ]

              Unassigned Unassigned
              scranford Shawn C (Inactive)
              Votes:
              5 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: