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  1. Jira Service Management Data Center
  2. JSDSERVER-3417

Issue Moved notification

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, after moving an Issue from SD.A to SD.B, there will be no notification email on this. Hence, replying to the Issue creation notification email will not update the Issue. This is due to the request type is being mapped on the Issue when the Issue is being moved.

      Suggested Solution

      At the Issue Moved wizard, on "Update Fields", prompt the user to map the Request Type.

      Workaround

      For now, manually set the Request Type and add a comment so that the customer will receive a notification email on the Issue Moved.

            [JSDSERVER-3417] Issue Moved notification

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012603 ] New: JAC Suggestion Workflow 3 [ 3651176 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664653 ] New: JAC Suggestion Workflow [ 3012603 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2

              Unassigned Unassigned
              mmuthusamy Moga
              Votes:
              6 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: