Summary

Currently, Reporter doesn't receive notification for Issue Moved event. This is expected as per:

• Configuring service desk notifications

However, Notification Helper says that Reporter receives notification. Though this is also expected according to JIRA's Default Notification Scheme, it's confusing.

Steps to reproduce

1. Create 2 SD projects A and B
2. Create a customer C and ensure C has access to both A and B
3. As customer C, create a request in A
4. As an agent, move the request to B

Expected behavior

C doesn't receive notification and Notification Helper should explain why.

Actual behavior

C doesn't receive notification but Notification Helper says it should.

Note

It has been suggested that customers receive notification for Issue Moved event. This is currently being tracked in JSD-3417.