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  1. Jira Service Management Data Center
  2. JSDSERVER-3390

Automation does not trigger when agent is listed in Request Participant

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      When an agent (listed in request participant) adds a comment to trigger an automation (Transition on Comment), the automation is not triggered.

      Steps to Reproduce

      1. Add an automation to Transition on Comment
      2. Add an agent as a Request Participant
      3. Login as the agent, add a comment

      Expected Results

      Issue is transitioned

      Actual Results

      Issue is not transitioned

      Workaround

      No workaround at the moment

        1. Screen Shot 2016-02-10 at 08.19.52.png
          Screen Shot 2016-02-10 at 08.19.52.png
          112 kB

          Form Name

            [JSDSERVER-3390] Automation does not trigger when agent is listed in Request Participant

            No work has yet been logged on this issue.

              dfranke@atlassian.com Dominik Franke
              nmohdkhalid Nabil
              Affected customers:
              0 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: