Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3390

Automation does not trigger when agent is listed in Request Participant

    XMLWordPrintable

Details

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      When an agent (listed in request participant) adds a comment to trigger an automation (Transition on Comment), the automation is not triggered.

      Steps to Reproduce

      1. Add an automation to Transition on Comment
      2. Add an agent as a Request Participant
      3. Login as the agent, add a comment

      Expected Results

      Issue is transitioned

      Actual Results

      Issue is not transitioned

      Workaround

      No workaround at the moment

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2376 When agent comment at issue created by himself , SLA didn't stop as per configured in "Time to Resolution"

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-3390 Automation does not trigger when agent is listed in Request Participant

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3404 An agent will not receive notifications on internal comments when being both a watcher and a request participant

          • Low - Low priority issues
          • Closed

          QUALITY-283 Loading...

          SSE-546 Loading...

          mentioned in

          Page Loading...

          was cloned as

          QUALITY-257 Loading...

          Activity

            People

              dfranke@atlassian.com Dominik Franke
              nmohdkhalid Nabil
              Votes:
              0 Vote for this issue
              Watchers:
              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync