• Type: Bug
• Resolution: Answered
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 3.2.0-OD-01
• Component/s: Automation
• Labels:

  • affects-cloud
  • affects-server

1. 

   Screen Shot 2016-02-10 at 08.19.52.png

   112 kB

   09/Feb/2016 9:48 PM

[JSDSERVER-3390] Automation does not trigger when agent is listed in Request Participant

Julien Rey made changes - 02/Jan/2020 10:03 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 465546 ]

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304656 ]	New: JAC Bug Workflow v3 [ 3126575 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Sherif Abdelfattah (Inactive) made changes - 17/Jan/2019 1:04 PM

Remote Link

New: This issue links to "SSE-546 (JIRA Server (Bulldog))" [ 407163 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058544 ]

New: JSD Bug Workflow v5 - TEMP [ 2304656 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055935 ]

New: JSD Bug Workflow v5 [ 2058544 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1955286 ]

New: JSD Bug Workflow v5 - TEMP [ 2055935 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1614895 ]

New: JSD Bug Workflow v5 [ 1955286 ]

jonah (Inactive) made changes - 02/Apr/2017 11:50 AM

Description

Original: h3. Summary When an agent (listed in request participant) adds a comment to trigger an automation (Transition on Comment), the automation is not triggered. h3. Steps to Reproduce # Add an automation to Transition on Comment # Add an agent as a Request Participant # Login as the agent, add a comment h3. Expected Results Issue is transitioned h3. Actual Results Issue is not transitioned h3.Workaround No workaround at the moment

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-3390].   {panel} h3. Summary When an agent (listed in request participant) adds a comment to trigger an automation (Transition on Comment), the automation is not triggered. h3. Steps to Reproduce # Add an automation to Transition on Comment # Add an agent as a Request Participant # Login as the agent, add a comment h3. Expected Results Issue is transitioned h3. Actual Results Issue is not transitioned h3.Workaround No workaround at the moment

jonah (Inactive) made changes - 02/Apr/2017 11:50 AM

Link

New: This issue relates to JSDCLOUD-3390 [ JSDCLOUD-3390 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:43 AM

Labels

Original: affects-cloud

New: affects-cloud affects-server

Load more older history items