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  1. Jira Service Management Data Center
  2. JSDSERVER-3334

Filtering requests by status on customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a customer I would like to filter my requests by real status (not only open/closed) so I can more easily find request that are waiting for my actions.

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            [JSDSERVER-3334] Filtering requests by status on customer portal

            Lorando Loh added a comment - - edited

            Hi, Jira Experts,

            I encountered this issue in Customer Portal - "Open" status icon in different color will appear under different filtered list. Which makes user very confused.
            1) Blue color "Open" icon under "Open Requests" list

            2) Green color "Open" icon under "Close requests" list

            Lorando Loh added a comment - - edited Hi, Jira Experts, I encountered this issue in Customer Portal - "Open" status icon in different color will appear under different filtered list. Which makes user very confused. 1) Blue color "Open" icon under "Open Requests" list 2) Green color "Open" icon under "Close requests" list

            Adnan Krajčin added a comment -

            Hello,

            We have received the same request from our customers as well. Hopefully this will be implemented soon.

            Thanks.

            Adnan Krajčin added a comment - Hello, We have received the same request from our customers as well. Hopefully this will be implemented soon. Thanks.

            Michel Azzam added a comment -

            Hello,

             

            I hope this request is taken into consideration in the next update, since it is becoming a major and urgent request from our customers.

             

            Thank you for your support.

            Michel Azzam added a comment - Hello,   I hope this request is taken into consideration in the next update, since it is becoming a major and urgent request from our customers.   Thank you for your support.

            Patrik Bajer added a comment -

            Hi, ,same here.

            My client want that function. 

            Patrik Bajer added a comment - Hi, ,same here. My client want that function. 

            Karine Houbrix added a comment -

            Hi, just received this request from our customers too :/ 

            Karine Houbrix added a comment - Hi, just received this request from our customers too :/ 

            Karsten Seifert added a comment -

            Hi,

            we have received the same request from our customers too. Hope that you are going to implement that as that would definitely make sense from a customer portal user perspective.

            Thank you!

            Karsten Seifert added a comment - Hi, we have received the same request from our customers too. Hope that you are going to implement that as that would definitely make sense from a customer portal user perspective. Thank you!

            Anna Momkova added a comment -

            Hello,

            This was one of the first requests from our customers, so seems quite important for their daily work.

            Hopefully this will be implemented soon, since it is quite needed functionality for the daily work of our customers.

            Thank you!

            Anna Momkova added a comment - Hello, This was one of the first requests from our customers, so seems quite important for their daily work. Hopefully this will be implemented soon, since it is quite needed functionality for the daily work of our customers. Thank you!

            Mike Donnarumma added a comment -

            Hi, I'm also need this. Tnx

            Mike Donnarumma added a comment - Hi, I'm also need this. Tnx

            MariApps PAL Support added a comment -

            Hi,

            I am also needed solution for this. 

            MariApps PAL Support added a comment - Hi, I am also needed solution for this. 

            antonpham added a comment -

            Much needed

            antonpham added a comment - Much needed

              Unassigned Unassigned
              1ab5f553d0b7 Marcin Żochowski
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                Created:
                Updated: