Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Fixed
Component/s: Customer Portal - Help Center
Labels:
- affects-cloud
- affects-server

UIS:
0
Support reference count:
19
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

As a customer I would like to filter my requests by real status (not only open/closed) so I can more easily find request that are waiting for my actions.

UPDATE by JSM product team | 22 Apr 2021 :

This is shipped to all JSM cloud customers.

Attachments

- Sort By Name
- Sort By Date
- Ascending
- Descending
- Thumbnails
- List

filtering.png
27 kB
04/Jan/2018 4:40 PM
image-2021-04-19-15-34-33-370.png
18 kB
19/Apr/2021 10:04 AM
screenshot-1.png
55 kB
26/Jan/2016 3:47 PM

Issue Links

incorporates

JSDCLOUD-3424 Add the ability to search for other fields on Customer Portal

Future Consideration

is related to

JSDSERVER-3334 Filtering requests by status on customer portal

Gathering Interest

relates to

JSDCLOUD-3424 Add the ability to search for other fields on Customer Portal

Future Consideration

mentioned in: Page Loading...; Page Loading...; Page Loading...

(1 mentioned in)

Activity

People

Assignee:: Joseph

Reporter:: Marcin Żochowski

Votes:: 140 Vote for this issue

Watchers:: 79 Start watching this issue

Dates

Created:: 26/Jan/2016 3:47 PM

Updated:: 29/Mar/2023 11:26 AM

Resolved:: 22/Apr/2021 4:14 AM