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  1. Jira Service Management Data Center
  2. JSDSERVER-3273

Thumbnail is not generated automatically for gif file in the comment

      Summary

      When user tried to add a comment by attaching .gif file in the Jira Service Desk Issue , the thumbnail postfix is not generated automatically in the comment (only works for .jpg and .png file) . The user have to add the thumbnail postfix manually in order to make the .gif picture smaller.

      Environment

      JIRA SERVICE DESK 3.0.5

      Steps to Reproduce

      1. Go to Jira Service Desk 3.0.5
      2. Create a new Service Desk Issue
      3. Add a comment by attaching any .jpg , .png and .gif files as below:

      Expected Results

      All the attached files should be displayed in thumbnail size and the thumbnail postfix should be added automatically for all the files.

      Actual Results

      The thumbnail postfix for .jpg and .png is added automatically but for the .gif file the user have to add thumbnail postfix manually in the comment , if not the .gif file will be shown at original resolution and really big size(possess almost half of screen).

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            [JSDSERVER-3273] Thumbnail is not generated automatically for gif file in the comment

            with the new mega design gifs are displayed the way it's impossible to use
            The picture is a gif and user sees only the middle part of it

            Olya Dayneko added a comment - with the new mega design gifs are displayed the way it's impossible to use The picture is a gif and user sees only the middle part of it

            🅱️en added a comment -

            Please fix gif thumbnails again. Gifs are great for demonstrating UI behavior without having to make a video. Right now gifs are near useless in the issue description because of how much they can muddy up and distract from an otherwise clean description.

            🅱️en added a comment - Please fix gif thumbnails again. Gifs are great for demonstrating UI behavior without having to make a video. Right now gifs are near useless in the issue description because of how much they can muddy up and distract from an otherwise clean description.

            Hi mwinsen,

            I remember the feature pointed out here used to be working, and it was helpful when the size is big.

            In my case, I put a screenshot in animated gif to UI problem issues, which typically captures full-screened browser. Showing such gif in the actual size is really annoying in Issue Page, and I very much prefer only see a small thumbnail image instead of itself.

            When we needed to show animated image, it was possible by putting gif image tag without thumbnail parameter, which was really good and made sense for me.

            I hope you could consider it well together with the request from david1324394815.

            Thanks,

            Yasunori Ikeda added a comment - Hi mwinsen , I remember the feature pointed out here used to be working, and it was helpful when the size is big. In my case, I put a screenshot in animated gif to UI problem issues, which typically captures full-screened browser. Showing such gif in the actual size is really annoying in Issue Page, and I very much prefer only see a small thumbnail image instead of itself. When we needed to show animated image, it was possible by putting gif image tag without thumbnail  parameter, which was really good and made sense for me. I hope you could consider it well together with the request from david1324394815 . Thanks,

            Hi,

            This issue is happening again. All .gif uploads are being rendered in full size in comment threads. 

            Please re-open and fix. Thanks!

            David Weichel added a comment - Hi, This issue is happening again. All .gif uploads are being rendered in full size in comment threads.  Please re-open and fix. Thanks!

            Hi, 

            This feature recently has problem. Instead of show the thumbnail using the notation previously described, it follow showing the gif instead of the thumbnail.

             

            Best Regards

            Luis Alfredo Chee added a comment - Hi,  This feature recently has problem. Instead of show the thumbnail using the notation previously described, it follow showing the gif instead of the thumbnail.   Best Regards

            John Lu added a comment -

            Dear Marty,
            Well noted, thank you.

            Best Regards,
            John

            John Lu added a comment - Dear Marty, Well noted, thank you. Best Regards, John

            Hi John,
            this behaviour for the gif attachments is working as designed. The thinking behind this behaviour is that gif format is for animations, and displaying the animations by default is preferred.
            You can still display a static image as a thumbnail representation by manually adding the postfix.

            Thanks,
            JIRA Service Desk Product Team

            Marty (Inactive) added a comment - Hi John, this behaviour for the gif attachments is working as designed. The thinking behind this behaviour is that gif format is for animations, and displaying the animations by default is preferred. You can still display a static image as a thumbnail representation by manually adding the postfix. Thanks, JIRA Service Desk Product Team

            John Lu added a comment -

            Dear Developer,
            As we usually need to attach GIF files in Jira issues as screenshot reference, if it can be only attached as a big image, it will be very annoyed, not just for me.
            We hope the thumbnail postfix can be automatically added as like others--either JPG or PNG files.

            Looking forward to your reply and kindly help.

            Best Regards,
            Thanks

            John Lu added a comment - Dear Developer, As we usually need to attach GIF files in Jira issues as screenshot reference, if it can be only attached as a big image, it will be very annoyed, not just for me. We hope the thumbnail postfix can be automatically added as like others--either JPG or PNG files. Looking forward to your reply and kindly help. Best Regards, Thanks

              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: