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  1. Jira Service Management Data Center
  2. JSDSERVER-3273

Thumbnail is not generated automatically for gif file in the comment

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    Description

      Summary

      When user tried to add a comment by attaching .gif file in the Jira Service Desk Issue , the thumbnail postfix is not generated automatically in the comment (only works for .jpg and .png file) . The user have to add the thumbnail postfix manually in order to make the .gif picture smaller.

      Environment

      JIRA SERVICE DESK 3.0.5

      Steps to Reproduce

      1. Go to Jira Service Desk 3.0.5
      2. Create a new Service Desk Issue
      3. Add a comment by attaching any .jpg , .png and .gif files as below:

      Expected Results

      All the attached files should be displayed in thumbnail size and the thumbnail postfix should be added automatically for all the files.

      Actual Results

      The thumbnail postfix for .jpg and .png is added automatically but for the .gif file the user have to add thumbnail postfix manually in the comment , if not the .gif file will be shown at original resolution and really big size(possess almost half of screen).

      Attachments

        1. screenshot-2.png
          screenshot-2.png
          19 kB
        2. screenshot-1.png
          screenshot-1.png
          34 kB
        3. image-2016-01-12-11-15-51-239.png
          image-2016-01-12-11-15-51-239.png
          88 kB
        4. Capture 2016-12-05 at 17.10.27.png
          Capture 2016-12-05 at 17.10.27.png
          164 kB

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              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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