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  1. Jira Service Management Data Center
  2. JSDSERVER-3273

Thumbnail is not generated automatically for gif file in the comment

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      Summary

      When user tried to add a comment by attaching .gif file in the Jira Service Desk Issue , the thumbnail postfix is not generated automatically in the comment (only works for .jpg and .png file) . The user have to add the thumbnail postfix manually in order to make the .gif picture smaller.

      Environment

      JIRA SERVICE DESK 3.0.5

      Steps to Reproduce

      1. Go to Jira Service Desk 3.0.5
      2. Create a new Service Desk Issue
      3. Add a comment by attaching any .jpg , .png and .gif files as below:

      Expected Results

      All the attached files should be displayed in thumbnail size and the thumbnail postfix should be added automatically for all the files.

      Actual Results

      The thumbnail postfix for .jpg and .png is added automatically but for the .gif file the user have to add thumbnail postfix manually in the comment , if not the .gif file will be shown at original resolution and really big size(possess almost half of screen).

        1. Capture 2016-12-05 at 17.10.27.png
          164 kB
          Luis Alfredo Chee
        2. image-2016-01-12-11-15-51-239.png
          88 kB
          Ranjen Vasudiven
        3. screenshot-1.png
          34 kB
          Ranjen Vasudiven
        4. screenshot-2.png
          19 kB
          Ranjen Vasudiven

            [JSDSERVER-3273] Thumbnail is not generated automatically for gif file in the comment

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304149 ] New: JAC Bug Workflow v3 [ 3125956 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058118 ] New: JSD Bug Workflow v5 - TEMP [ 2304149 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055645 ] New: JSD Bug Workflow v5 [ 2058118 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955630 ] New: JSD Bug Workflow v5 - TEMP [ 2055645 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615049 ] New: JSD Bug Workflow v5 [ 1955630 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Luis Alfredo Chee made changes -
            Attachment New: Capture 2016-12-05 at 17.10.27.png [ 219517 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602079 ] New: JSD Bug Workflow v4 [ 1615049 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Attachments [ 44401 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399147 ] New: JSD Bug Workflow v2 [ 1602079 ]

              Unassigned Unassigned
              rvasudiven Ranjen Vasudiven (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: