Details
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Suggestion
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Resolution: Fixed
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None
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem definition
Currently when an e-mail has more than 255 characters on the mail field, it will not be processed by JIRA Service Desk mail channel. No error is thrown to the original sender and message is not processed.
On a regular JIRA mail handler, the e-mail will be truncated and processed, although.
Suggestion
Allow processing more than 255 characters or, at least, notify the original sender when the e-mail is not processed.
Attachments
Issue Links
- relates to
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JSDSERVER-3321 Service Desk Mail Handler fails with error "Value for 'Description' is longer than 32 767 characters"
- Closed
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JSDCLOUD-3212 Allow processing of e-mail that have more than 255 characters on subject
- Closed
- mentioned in
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- was cloned as
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DESK-4590 Loading...