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  1. Jira Service Management Data Center
  2. JSDSERVER-3212

Allow processing of e-mail that have more than 255 characters on subject

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem definition

      Currently when an e-mail has more than 255 characters on the mail field, it will not be processed by JIRA Service Desk mail channel. No error is thrown to the original sender and message is not processed.
      On a regular JIRA mail handler, the e-mail will be truncated and processed, although.

      Suggestion

      Allow processing more than 255 characters or, at least, notify the original sender when the e-mail is not processed.

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              mmcmahon Matthew McMahon (Inactive)
              agoncalves Arthur Gonçalves (Inactive)
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                Updated:
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