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  1. Jira Service Management Cloud
  2. JSDCLOUD-3212

Allow processing of e-mail that have more than 255 characters on subject

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem definition

      Currently when an e-mail has more than 255 characters on the mail field, it will not be processed by JIRA Service Desk mail channel. No error is thrown to the original sender and message is not processed.
      On a regular JIRA mail handler, the e-mail will be truncated and processed, although.

      Suggestion

      Allow processing more than 255 characters or, at least, notify the original sender when the e-mail is not processed.

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          is related to

          Suggestion - JSDSERVER-3212 Allow processing of e-mail that have more than 255 characters on subject

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              mmcmahon Matthew McMahon (Inactive)
              agoncalves Arthur Gonçalves (Inactive)
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                Created:
                Updated:
                Resolved: